Effective Date: August, 2024 Last Updated: February, 2025
- Introduction
At Flow Management consultancies, Dubai, UAE (“Company,” “we,” “our,” or “us”), we strive to provide the highest quality products and services. This Refund Policy outlines the terms and conditions regarding refunds for purchases made through our platform. By making a purchase, you acknowledge and agree to this policy.
- No Refund Policy
All sales are final, and monies once paid are not refundable under any circumstances, except where required by applicable law in the United Arab Emirates (UAE).
- Exceptions
We understand that certain exceptional cases may arise. Refunds or credits may be considered only under the following conditions:
If a duplicate transaction occurs due to a technical error, a refund may be issued upon verification.
If the product or service was not delivered as promised due to an error on our part, we may offer an alternative resolution.
If a charge was made due to unauthorized access or fraudulent activity, we may process a refund after proper investigation and verification.
- Cancellation Policy
Since payments are non-refundable, cancellations will not result in a refund. However, depending on the nature of the service, you may be able to modify or reschedule your purchase where applicable.
- Dispute Resolution
If you believe you are entitled to a refund under exceptional circumstances, please contact our support team at info@flowincubator.com within 7 days of the transaction. Any disputes will be assessed on a case-by-case basis in compliance with applicable consumer protection laws of the United Arab Emirates (UAE).
- Chargebacks
Initiating a chargeback without first contacting us to resolve the issue may result in suspension or termination of your account. If a chargeback is found to be fraudulent, we reserve the right to take necessary legal action.
- Changes to This Policy
We may update this Refund Policy from time to time. Any modifications will be posted on this page, and where required, we will notify you through appropriate means.
- Contact Us
If you have any questions or require further clarification regarding this Refund Policy, please contact us at:
info@flowincubator.com